When leaving our website, you should carefully review the applicable terms of use and privacy policies of that other website because there may be important differences when compared to our terms and our privacy policies. Serve, Facilities & Securus Debit accounts are designed to pay for Securus services and not for the transfer of monies between friends, family, and the formerly incarcerated individuals. Violating the security and any terms applicable to our website and Products is prohibited and may result in criminal and civil liability. This Limited Warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction. How do I know if someone received the money I sent? What can I do? By clicking below, you certify that this is your credit or debit card and to authorize the Company to charge your credit card for recurring payments. We may assign our rights and duties under this Customer Agreement to any party at any time without notice to you. We provide these links only for your convenience. en 972.734.1111. El acuerdo se puede encontrar en www.securustech.net en Trminos y Condiciones y acting in any way that violates our policies or those of the applicable correctional facility, as may be revised from time to time. The purchased rate is dependent on the correctional facility where the incarcerated person is housed. Direct Bill account holders receive a detailed monthly billing statement of account activity with an invoice that requires full payment within 20 days after the billing statement date. This Agreement requires you to maintain a valid card on file with the Company and remains in effect until you revoke your authorization to the Company to store your Card Information. We will repair or replace any defective ear bud headphones only if a Trouble Ticket is submitted within 2 weeks of receipt of the ear bud headphones by the Recipient; provided, however, if the Recipient resides in a correctional facility in the State of Idaho, the Trouble Ticket must be submitted within thirty (30) days of receipt of the headphones. Account holders can visit www.securustech.net or call 1-800-844-6591 after making a payment to check their account balances and confirm receipt of payment(s). We are unable to send a text message to landlines or computers capable of receiving text messages. You understand and agree that we may immediately and without notice to you terminate or suspend your account, your access to our Products, or your access to all or any part of our website, and that we may immediately and without notice change your password. The following information is required when opening a Direct Bill account: Direct Bill account information can be accessed 24/7/365 by visiting our website at www.securustech.net or calling 1-800-844-6591, which support requests to open an account, access account calling activity, make a payment, make account changes, or close an account. Securus will provide you with a Money Transfer Control Number (MTCN) for the approved amount. dgitos de la cuenta (la Informacin de tarjeta) de forma segura en un This Payment Agreement (this Agreement) between you and Securus Technologies, Inc. (the Company) allows the Company to store information from your credit or debit card identified above by the last four digits of the account (the Card Information) securely on file for use in accordance with this Agreement. A Tablets features and performance may be different from what is described in a specification sheet or catalog accompanying the Tablet. To request a refund, the Direct Bill account holder must call Securus at 1-800-844-6591. Our state-of-the-art Interactive Voice Response (IVR) can answer your questions including last call attempts, current account balance, accepting payments and basic troubleshooting. PO Box 650757 We have implemented commercially reasonable technical and organizational security measures designed to protect personal information against loss, misuse, and unauthorized access, alteration, disclosure or destruction. . To ensure timely processing of a mailed payment, the payment should include documentation of the friend or family members ten-digit telephone number and the AdvanceConnect account number. The disclaimer above means that we do not make, and no other person makes, any promise to you that: You understand and agree the limited warranty and the disclaimers we make also mean that: IMPORTANT: THIS PROVISION LIMITS YOUR RIGHTS TO RECOVERY. Can I use both JPay and Securus at the same time? . However, it can take up to 24 hours for the call management system to receive updated information about payments on these accounts. BECAUSE SOME JURISDICTIONS (STATES), SUCH AS NEW JERSEY, DO NOT PERMIT THE EXCLUSION OF CERTAIN WARRANTIES, SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU. Under no circumstances will we be responsible to you for any charges, costs, fees, liabilities or damages that result from (i) any action or inaction by us under this provision, (ii) any loss of confidentiality of your account or password or (iii) any unauthorized access to your account or use of your password. Subscription payments are non-refundable. Monthly bill invoices must be paid in full by the due date or the Direct Bill account will be blocked from receiving further calls from incarcerated individuals. In addition to the service payment, you agree, where applicable, to pay to us a fee (which may include taxes, pass through third-party fees, surcharges and other charges) for each scheduled Video Connectsession at the applicable rates then in effect. I _____ (Print Full Name), am the customer of record and party responsible for Securus Video Connect account _____ (User Name / Email Address), and my physical address . Under such circumstances, Securus is authorized to remove those funds from the incarcerated individuals Securus Debit account and return them to their rightful owner. Prepaid service funds deposited by friends and family members into a Securus Debit account belong to the incarcerated individual. Either you or we may elect, instead of arbitration, to have a Dispute resolved in small claims court if the Dispute is an individual claim, does not seek injunctive relief, is within the jurisdictional and dollar limits of that small claims court, and is brought in a small claims court that permits representation by counsel. The Resolute Rules are available at Resolutes website https://resolutesystems.com. It is important for you to understand that by accessing and using any of our Products, you agree to indemnify (pay for our losses), defend and hold us, and our affiliates and licensors harmless from and against all losses, expenses, damages and costs, including reasonable attorneys fees, arising out of or relating to any third-party claim concerning: (a) your use of any of our Products (including any activities under your account); (b) violation of your Customer Agreement; or (c) your violation of any law or the rights of another person. Up to $3.00 cash; Up to Time Limit for Raising Disputes. You understand and agree that once a message is deleted pursuant to our retention policies and/or the correctional facility retention policies (if applicable), such deleted message and all its contents will no longer be available, and we will not be able to provide any copy of that message to you. These terms shall be governed and construed in accordance with the laws of the State of Texas applicable to agreements made and to be performed in Texas. This Arbitration Agreement survives the termination of your relationship with us, including the end of your participation in any program or service and opt-out of consent for marketing or other agreements with us. What things should I consider and do if a payment has not posted to your account? realizar pagos seguros a travs de nuestro sitio web, aplicacin o sistema How do I get setup for eMessaging using the Securus Apple iOS app? Any section of this Customer Agreement that, to give proper effect to its intent, should survive such expiration or termination, will survive the expiration or earlier termination of this Customer Agreement. Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request therefund. Text messages will be sent Monday to Sunday between the hours of 8:00 AM and 8:00 PM of your local time zone. You understand and agree that designated persons who work for us and people that work for the correctional facility may access, read, preserve (save), and disclose your Messaging Solutions messages and any information in those messages that our correctional facility customer believes is necessary to: We are not responsible or liable to you for the exercise or non-exercise of our rights under this Customer Agreement. Our Securus Video Connect and JPay Video ConnectProduct is a web-based communication system that allows friends, family members, attorneys and other approved video participants to schedule and participate in Video Connectsessions with an incarcerated individual using Internet access from a smartphone, tablet or computer with a webcam (see [System Requirements] below). You can register and enroll in Securus Online through our website at www.securustech.net or by calling 1-800-844-6591. . Este Acuerdo requiere que usted mantenga una tarjeta vlida en el archivo de la Use the Cross or Check marks in the top toolbar to select your answers in the list boxes. When our terms and conditions speak of you or your it means anyone who uses or purchases the products or services that we offer. We will send information about your current accounts to a mobile phone registered with a United States Mobile Phone Carrier (available Carriers are shown above). By clicking below, you agree to the Recurring Transactions Terms and Conditions. Either party asserting a Dispute shall first attempt in good faith to resolve it by providing written notice as specified below to the other party describing the facts and circumstances (including any relevant documentation) and allowing the receiving party 30 days to respond. Incarcerated individuals can also create and send messages to you if you purchase and transfer stamps to them, or if they purchase stamps directly with their Securus Debit or JPay Media account. Whenever you provide us information on our website, via the telephone, or otherwise, you agree to: If you provide us any information that is, or that we suspect is, untrue, inaccurate, not up-to-date or incomplete, then we may suspend or terminate your access to our Products or website and refuse to provide you any further use of our Products or website (or any portion thereof) without any advance notice. This warranty does not apply to: Securus Technologies If any provision of these terms shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from the terms and shall not affect the validity and enforceability of any remaining provisions. Securus Technologies or other "Jail Facility Phone Providers". Pricing, California Our limited warranty to you is that our website and all our Products are provided using reasonable skill and care. If your video session is terminated for inappropriate conduct, you will not be refunded any portion of the cost of that video session. This includes: Federal Universal Service (USF) Charge, Authorized passthrough charged per call as applicable. TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS SECURUS, ITS AFFILIATES, AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS FROM AND AGAINST AND ALL THIRD PARTY CLAIMS, ACTIONS, SUITS, OR PROCEEDINGS, AS WELL AS ANY AND ALL LOSSES, LIABILITIES, DAMAGES, COSTS, AND EXPENSES (INCLUDING REASONABLE ATTORNEYS FEES) ARISING OUT OF OR ACCRUING FROM (A) YOUR BREACH OF THIS CUSTOMER AGREEMENT; AND (B) YOUR USE OF THE TERMINAL AND THE OTHER SECURUS SERVICES. Your use of credit cards may trigger our blocking procedure, depending on the frequency, number, and amount of transactions. How can an Incarcerated Individual get a refund from an Securus Debit Account? By storing your payment information, you can make secure payments via our website, app, or automated system without having to re-enter the Card Information for each transaction. For more information, please contact Securus Customer Care at 1-800-844-6591 or at [email protected]. Postage purchased for an incarcerated individual cannot be used to send messages or media to an incarcerated individual at a different correctional facility. Facilities We Whenever you click or affirmatively indicate I Accept or I Agree, in connection with the use or purchase of our Products, you confirm that you have read and understand the applicable terms and conditions, and that you agree to comply with all of their requirements. Next, just preset the amount you want to fund, then reply "YES", and your account will be funded. Securus reserves the right to return funds to the rightful owner and may return any questionable funds to the debit/credit card used to deposit the funds. Please read this Limited Warranty carefully. The components used to calculate these charges are subject to change from time to time and may include costs incurred in prior years that are not yet fully recovered. detect, prevent, or otherwise address fraud or security issues; satisfy any applicable law, regulation, legal process, policy, or governmental request; enforce the terms of this Customer Agreement (including investigating of potential violations of this Customer Agreement); protect the rights, property, or safety of our employees and property, and the employees and property of the Facilities; or. We are not responsible to you or the Recipient if any component, accessory or feature is not available on the Tablet due to the rules or requirements imposed by the correctional facility. IF YOU ARE A LAW FIRM OR ATTORNEY USER OF OUR SERVICES, YOU ACKNOWLEDGE AND AGREE THAT YOU ARE SOLELY RESPONSIBLE FOR CONTACTING CORRECTIONAL INSTITUTIONS IN WHICH YOUR CLIENTS RESIDE AND SECURING ANY PRIVATIZATION OF APPLICABLE COMMUNICATIONS. You can add multiple phone numbers to a Direct Bill account to ensure that calls from incarcerated individuals can connect to friends and family members at various numbers (work, mobile, home, other relatives, neighbors, friends, etc., subject to facility restrictions). For purposes of clarification, your submission of a complaint in itself is not sufficient to be considered a good faith effort to resolve the dispute in accordance with this paragraph. We will reimburse you for arbitration filing fees that exceed the cost of filing a claim in court if, after the informal dispute resolution process laid out above fails, you file an arbitration that we or the Arbitrator determines is not frivolous. Their headquarters are in Dallas, Texas, and their services are used by more than a million people in prisons across the States. Payment for the Tablet must be made by a Visa, MasterCard or Discover branded credit card or debit card. By using our products and services, you agree to these terms and conditions. AdvanceConnect Low Balance Notification (a General Account Notification), Direct Bill Invoice Due Notification (a General Account Notification), AdvanceConnect AutoPay Payment Notification (a Payment Program Notification), AdvanceConnect TextPay Notification (a Payment Program Notification), Direct Bill TextPay Notification (a Payment Program Notification), will be free from material defects in design and manufacture; and. When our terms and conditions speak of you or your it means anyone who uses or purchases the products or services that we offer. We love to hear the amazing feedback! For $45.98, you can get our 90-day service plan. Small Claims Court or Arbitration. PLEASE READ IT CAREFULLY. We refer to these products and services as our Products. Once an AdvanceConnect account holder has requested that his or her account be closed, the request is held for 7 to 10 days to allow the account to reflect all calling activity prior to closing. You agree that you will use the Messaging Solutions in compliance with all applicable local, state, and federal laws, rules and regulations, as well as the policies, procedures, and restrictions imposed by the applicable Facilities. transacciones recurrentes, todos los pagos se efectuarn en dlares will substantially conform to its published specifications under normal use. Violation of the foregoing may result in immediate termination of your account, and may subject you to state and federal penalties and other legal consequences. The applicable fees for your video session are made available when you schedule your session (including service payments and any taxes). We may make improvements or changes to any of our Products, to our website, or otherwise, at any time without prior notice to you. To collect your money: 1. . archivo para su uso de conformidad con este Acuerdo. You own the intellectual property rights (things like copyright or trademarks) in any such content that you create and send using our Products. Except for the limited permission to use our Products as described by these terms, we reserve for ourselves and our licensors all other right, title and interest. Securus Contact Systems creates exceptional connections with your customers through our live receptionist service and leaves trustworthy impressions with each interaction. We reserve the right to assume the defense and control of any matter subject to indemnification by you, in which event you will cooperate with us in asserting any available defenses. The Contact Center is open seven days a week 24 hours per day. Your messages may be delayed as their content may be pending review and approval by the correctional facility or by us. Direct Bill account holders may make payments on their Direct Bill account by: Securus Technologies When we provide spare parts, those spare parts may be new or reconditioned. The Tablet must be used in compliance with all applicable laws, rules, regulations, and applicable terms and conditions. (c) Exceptions. Severability. If a message is sent to an incarcerated individual who was relocated to a different facility, paroled, or discharged, then the message may not be distributed (forwarded) to the incarcerated individual. Empresa) permite a la Empresa almacenar la informacin de su tarjeta de actualizados a la direccin de correo electrnico que usted le Any third-party product and service marks contained on our website are the trademarks of their respective owners. Where is my account balance located online? How do I add another inmate to my account? When our terms and conditions use the words we, us, and our, we mean the particular company, either Securus Technologies or JPay, that is providing the product or service. When we use the term Customer Agreement, we mean your agreement to these General Terms and Conditions plus the included Product Terms and Conditions that apply to the particular Products that you use and our Privacy Policy. A correctional facility will normally limit a Recipient to owning and using only one Tablet. Almacenamiento de la informacin de tarjeta. Get Our Live Receptionist Service For Your Business 24/7 Live Chat Service Top-Notch Customer Service, Simplified The AdvanceConnect account holder will be required to pay the amount due before the AdvanceConnect account will be unblocked. You understand and agree that each message and, if applicable, attached media you send will be reviewed, monitored, and preserved by us and the applicable correctional facility, and that you waive any privacy or other confidentiality rights you may have in the contents of your messages and, if applicable, attached media. All other costs of arbitration are to be assessed as required by the Resolute Rules and applicable fee schedule. We believe our associates matter and strive to create a culture that supports our associates as well as meets the needs of the business. December 1, 2022, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals Certain jurisdictions may require regulatory approval or acceptance of changes in terms and conditions. In most cases, payments are posted to accounts within one hour. They assist incarcerated individuals, answer questions and troubleshoot our products and services. I agree to be contacted . Friends and family members of an incarcerated individual may open an AdvanceConnect account by calling 1-800-844-6591 or by visiting our website at www.securustech.net. This does not mean that we are affiliated with or endorse the businesses or individuals that operate those websites. Alabama unclaimed property will be remitted to the state after one year. Subject to the small claims provisions above, either party may initiate arbitration, which shall be conducted by Resolute Systems, LLC (Resolute) before one (1) arbitrator and pursuant to the Resolute Commercial Arbitration Rules (Resolute Rules), as modified by this Arbitration Agreement. Al hacer clic abajo, usted acepta los Trminos y Condiciones de For eMessaging and Email, if you transfer stamps to an incarcerated individual, they are owned by the incarcerated individual, they can only be used by him or her, and they will not be refunded. Unused purchases will not be refunded. Running or displaying our website or any information or material displayed on our website in frames or through similar means on another website without our prior written permission is prohibited. Examples of security violations include unauthorized access to or use of data or systems, including any attempt to probe, scan, or test the vulnerability of our website or to breach security or authentication measures, unauthorized monitoring of data or traffic, interference with service to any user, host, or network including, without limitation, mail bombing, news bombing, other flooding techniques, deliberate attempts to overload a system, forging any TCP-IP packet header, e-mail header, or any part of a message header, except for the authorized use of aliases or anonymous re-mailers, and using manual or electronic means to avoid any use limitations. Does the incarcerated individual have the option to pay for this call, or will the person who initiated the call be the only one allowed to pay for the call? How do I cancel or end a subscription for a Secureview Tablet? Direct Bill account holders can go to www.securustech.net or call 1-800-844-6591 to get account balance and other information on their Direct Bill accounts. Message and data rates may apply. If you authorize the Company to use your Card Information to make any recurring transactions, all payments will be in US dollars. Can I Link my JPay Email Account to Securus if my address is outside of US, Mexico or Canada? If either party elects to have the Dispute resolved in small claims court under this paragraph, neither party may require the other to arbitrate the Dispute, so long as such matter remains pending in the small claims court. After that 7 to 10 day period, we will close the account and process a refund for any unused prepaid services balance. To obtain warranty service, the Recipient must submit a claim (what we call a Trouble Ticket). There is no account funding service fee imposed if the account payment is made by mail or via the account holders online bill payment service through the account holders personal bank. You can purchase these types of webcams at most electronics stores (such as Best Buy and Radio Shack) and many general retailers (such as Walmart, Kmart, and Target). This means that when you provide credit card numbers to us, we can assume that you have the proper authority and permission to use those credit card numbers and to incur charges on those accounts. If you believe there was a problem with our system that prevented you from participating in a scheduled video session, please contact our Customer Care center. You understand and agree that we provide the Tablet subject to the rules and policies of the correctional facility. sujeto a cambios, y la Empresa le enviar los trminos y condiciones securus video visitation refund If you believe that this page should be taken down, please follow our DMCA take down process here. We refer to the computer tablet and each of these accessories together as, the Tablet. Dispute Resolution & Arbitration Agreement (Arbitration Agreement). Pricing, session lengths, and hours of availability of Video Connectsessions may differ depending on the correctional facility chosen or the communication center being used. My Securus Video Connect session was dropped/interrupted while I was visiting. Availability of Tablets is dependent on individual correctional facilities and may not be available everywhere. Except as set forth above in the Severability section, if any portion of this Arbitration Agreement is deemed invalid or unenforceable, it will not invalidate the remaining portions of the Arbitration Agreement. When inmates call this number, you will save money on long-distance or local jail calling rates charged by GTL or SecurusTech. For Securus Text Connect, you can send messages by using the Securus Mobile App. A description of applicable taxes and other fees are available here: Taxes and Fees. You will reimburse us for reasonable attorneys fees, as well as our employees and contractors time and materials spent responding to any third-party subpoena or other compulsory legal order or process associated with third party claims described above at our then-current hourly rates. How Do I Put Money on Their Account So They Can Call Whoever? crdito o dbito identificada anteriormente por los ltimos cuatro In no instance will the fee be higher than $0.40. Except for those types of cancelations, all service fees are non-refundable and non-creditable. All right, title and interest in and to our website and all of the Products (including but not limited to the content of, and the Products described in, our website) are our sole property or the property of our licensors and are protected by U.S. copyright and international treaties. Dallas, Texas 75265-0757, Facilities We You acknowledge and agree that there is no such thing as perfect security. If you are under age 18, you may use our Products only with the involvement of a parent or guardian. Waiver of Right to Bring Class Action and Representative Claims. Quick steps to complete and e-sign Securus Refund Request Form online: Use Get Form or simply click on the template preview to open it in the editor. Dispute will be given the broadest possible meaning allowable under law (Dispute). They assist agencies with education and service requests as well as break-fix requests for telephone, video sessions as well as tablet and kiosk solutions. You may cancel this authorization at any time by contacting the Companys Customer Service unit at 972.734.1111. While it may be unclear if the incarcerated individual knew the funds were obtained by fraud, there is no question that the incarcerated individual received the stolen property. Usf ) Charge, Authorized securus customer service refund charged per call as applicable $ 0.40 are available at Resolutes website:... Those types of cancelations, all service fees are non-refundable and non-creditable while I was visiting for more,. A Trouble Ticket ) which vary by jurisdiction only with the involvement a! You authorize the Company to use your card information to make any Recurring transactions, all payments will be US... Tablet and each of these accessories together as, the Recipient must submit a (. 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